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Customer Service

Our Customers are Our Focus

If you have a question, comment or suggestion, please don't hesitate to call our Customer Service Center at 926-3200.

Owensboro Municipal Utilities is the largest municipal electric/water system in Kentucky with more than 26,000 electric and 24,000 water customers.

Owensboro residents voted overwhelmingly in 1895 to start their own electric system. Power was generated from the city's first power plant on December 31, 1900. In November of 1900, residents also voted to build their own deep well water utility which went into operation in 1906.

The city-run electric and water systems operated independently until 1940 when they were combined into the present day OMU.

OMU is organized into four operating divisions; Elmer Smith power plant, Engineering & Operations, Water Production, and Customer Service Center.

In 1999, OMU began offering telecommunications services, including high speed Internet and point-to-point data services, to commercial customers over its fiber optic network.

OMU is overseen by a five-member Owensboro Utility Commission which is appointed by the mayor of Owensboro. Members serve three-year staggered terms. The commission meets in open session on the third Thursday of each month in the third floor boardroom of the Customer Service Center at 2070 Tamarack Road. Current commission members are: Louis Johnson, chair; Jeff Oldham, vice chair; Leslie "Buzz" Van Meter, secretary; Alison McFarland and Robert "Bob" Hicks.