Customer Support Center

How do I “log onto” OMU Online?

There is no “Log On” associated with the OMU wireless Internet. You only need to open your Internet browser and you are online.

However, customers must “Log In” to their e-mail service, using the proper name and password.

My Internet access seems slow. What can be the problem?

Several factors affect the speed of the wireless system:

• Sometimes, heavy customer demand at peak times during the day and on weekends can slow down access. To combat this problem, OMU is upgrading several antennae sites.
• In some cases, your PC needs to be reset to clear the cache memory.
• OMU antennas may have been blown off alignment due to high winds. In this event, OMU will work quickly to correct the misalignment.

I have purchased a new computer and want to log onto my OMU Internet service?

If you do not already have the service installed at your home, call OMU Monday through Friday from 8 a.m. until 5 p.m. to schedule an installation and set-up.

If you already have OMUOnline wireless Internet service, review the computer settings on your old PC. To setup the Internet go to Control Panel, Network Connections, right click on Local Area Connections. Go to Internet protocol, right click on it and than go to the Properties Tab in the window below it. Click on the “Obtain an IP address” automatically and the system should be ready.

What speed is OMU’s high-speed Internet service?

OMU tries to maintain a residential speed of 125kbps (kilo bits per second) upload speed and 512kbps download. Commercial speeds vary per the monthly charge.

I need some additional assistance, what hours is technical support available?

Monday through Friday, our technical support station is manned from 8:00 a.m. until 8:00 p.m, Saturday from 10:00 a.m. until 8:00 p.m. and Sunday from Noon until 8:00pm.

You can reach the station by calling (270) 926-3200 extension 119.

What is Imail?

Imail is the e-mail system OMU uses. It is an Internet web-based system that allows our customers to access their e-mail from any computer that is online.

I have forgotten my email password, how do I change it?

Only our technicians can issue or change forgotten passwords.

Can I connect to service from a laptop?

Any laptop or desk computer that has a 10Mbps NIC (Network Interface Card) installed can be programmed to access the service.

If you have additional questions, please feel free to contact OMU at (270) 926-3200 or contact us (please choose 'residential internet')

Help Desk Hours

Sunday: noon-8pm
Monday-Friday: 8am-8pm
Saturday: 10am-8pm