Questions & Answers

Owensboro Municipal Utilities receives many questions from our customers. Listed below is a sampling of the most frequently asked questions about our services and various topics.

Where can I pay my bill?

OMU combined services bills can be paid through the mail or at the Customer Service Center at 2070 Tamarack Road (weekdays, 8-5). An after-hours drop box is also located in the drive-through window. Current bills can also be paid in the exact amount at all locations of BB&T, US Bank, and Fifth Third banks. Learn more about your bill and payment options.

I am planning to move. How can I have my service transferred?

Call OMU’s customer service department at 926-3200 at least three days in advance to let us know of your move. We will do a final read of the electric and water meters at your former address and send your final bill for that address to your new home.

We leave our home unoccupied for three months each winter and travel to Florida. Do we need to pay for utilities while no one is living there?

If no one will be living in the home, you can apply for a vacancy that will discontinue the city $12 sanitation pickup. There will continue to be a monthly minimum electric and water bill due as well as sewer and school tax. THIS VACANCY MUST BE RE-APPLIED FOR AFTER SIX MONTHS OR IT WILL BE ADDED BACK TO THE BILL. A vacancy will only be allowed if the home will be unoccupied continuously for at least two months.

My bill seems very high this month. Could it be wrong?

There are many factors to consider in your electric and water usage. Water usage should stay fairly steady throughout the year but may increase in the summer season if you fill a swimming pool, water your lawn and/or frequently wash cars. However, electric usage can double or even triple during the summer months when air conditioning is used. If you have an electric furnace, your winter electric usage can also be high.

Do you allow extensions if I can’t pay my bill by the due date?

OMU understands that there can be times when it is difficult to pay on time. If you find yourself in such a situation, please call the OMU Customer Service Center at 926-3200 prior to your payment's due date to make arrangements.

What is the $2 customer charge on my bill?

The customer charge covers the cost of the electric service line and the electric meter that are provided by OMU. The water customer service charge is dependent on the size of your meter and your location. Learn more about how to read your bill.